Frequently Asked Questions

Where are you based?

I offer face-to-face therapy in Skipton, North Yorkshire, and online sessions for people who prefer or need to work remotely.

Do you offer a free initial conversation?

Yes. The introductory conversation is free and there is no obligation to continue into therapy.

What happens in the assessment session?

The assessment gives us more time to understand what has brought you to therapy, relevant background and what you want to change. It is also an opportunity for you to decide whether I feel like the right therapist for you. We can then agree how we might work together.

How many sessions will I need?

There is no fixed answer. Some focused issues can respond in relatively few sessions, while more complex or longstanding difficulties can take longer. I prefer to review progress with you rather than prescribe a course length in advance.

What if therapy has not worked for me before?

That does not mean therapy cannot be useful now. Different therapists work differently, and sometimes the timing, relationship or method simply was not right for you. We can talk about your previous experience before deciding anything.

What is the cancellation policy?

If you give more than 24 hours’ notice, you can choose a full refund or transfer your payment to another appointment. With less than 24 hours’ notice, the fee is normally forfeited, although I may transfer it at my discretion in exceptional circumstances such as sudden illness, bereavement or another genuine emergency. Statutory consumer cancellation rights are unaffected. Read the full booking terms →

What happens if I am late?

If you arrive up to 15 minutes late, we normally use the time remaining and finish at the original scheduled time. If you are more than 15 minutes late, the appointment will normally be transferred to the next available slot.

What about confidentiality?

Your privacy is taken seriously. Therapy is confidential within the normal ethical and legal limits of professional practice, which I can explain clearly before we begin.

Can I contact you between sessions?

You can contact me about appointments or if there is something relevant I need to know before our next session. Please remember that I may be working with clients and cannot provide an immediate-response or crisis service.

The issue I am looking for is not listed. Can you still help?

Possibly. It is impossible to list every reason somebody might seek therapy. You are welcome to contact me and briefly describe what is happening.